Behavioural Styles | brainbank presents

Listening, versatility and a kinder leadership

With Christmas and Epiphany (aka The Festival of the Kings) just behind us and millions of people continuing to celebrate the birth of a religious leader more than two thousand years ago, my thoughts turn to what for me are the essential characteristics of a great leader in the 21st Century. Many people in the …

Form your questions (and outcomes) well

As mentioned in my article on active listening, questions and listening are inextricably linked. Exploratory questions tend to be open because they are more likely to encourage detailed answers and provide you with the information you need to uncover from your client. Given that the primary focus of this article is questioning, a good starting …