Form your questions (and outcomes) well


As mentioned in my article on active listening, questions and listening are inextricably linked.  Exploratory questions tend to be open because they are more likely to encourage detailed answers and provide you with the information you need to uncover from your client. Given that the primary focus of this article is questioning, a good starting …

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Consistency = Reliability


“There are those who would misteach us that to stick in a rut is consistency – and a virtue; and that to climb out of that rut is inconsistency – and a vice” Mark Twain, Consistency speech, 1887 In this article I argue the value of consistency. I’m definitely not advocating that you ‘stick in …

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Rhymes and Reasons


Children have a fascination for rhymes. Many adults do too – that’s my theory. I developed a love of rhymes and tongue twisters at around eight years of age, when one of my primary school teachers had the entire class reciting “Red Lorry, Yellow Lorry‟ and “Peter Piper picked a peck of pickled pepper‟ with …

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