As mentioned in my article on active listening, questions and listening are inextricably linked. Exploratory questions tend to be open because they are more likely to encourage detailed answers and provide you with the information you need to uncover from your client. Given that the primary focus of this article is questioning, a good starting … Read moreForm your questions (and outcomes) well
“We have two ears and one mouth so we can listen twice as much as we speak” Attributed to two ancient philosophers: the founder of Stoicism, Zeno of Citium (BC c.335 to c.262) and Epictetus (AD55 – c.135), one of its advocates. Whichever one of them it was, their words seem as relevant today as … Read moreAre you listening actively?