Form your questions (and outcomes) well


As mentioned in my article on active listening, questions and listening are inextricably linked.  Exploratory questions tend to be open because they are more likely to encourage detailed answers and provide you with the information you need to uncover from your client. Given that the primary focus of this article is questioning, a good starting …

Read moreForm your questions (and outcomes) well

Can rapport be too much of a good thing?


One dictionary definition of rapport describes it as a ‘sympathetic relationship or understanding’. However, relationships take time to develop. Sometimes I’ve seen rapport described as ‘trust + responsiveness’. I think this might be the view of many NLP (neuro-linguistic programming) practitioners.  One thing is certain; rapport is an important part of building a solid relationship …

Read moreCan rapport be too much of a good thing?