With Christmas and Epiphany (aka The Festival of the Kings) just behind us and millions of people continuing to celebrate the birth of a religious leader more than two thousand years ago, my thoughts turn to what for me are the essential characteristics of a great leader in the 21st Century. Many people in the … Read moreListening, versatility and a kinder leadership
As mentioned in my article on active listening, questions and listening are inextricably linked. Exploratory questions tend to be open because they are more likely to encourage detailed answers and provide you with the information you need to uncover from your client. Given that the primary focus of this article is questioning, a good starting … Read moreForm your questions (and outcomes) well
When YouTube burst on the scene with its shiny, bright videos on all manner of topics it suffered a slump. But the latest figures from Rajar (Radio Joint Audience Research) indicate that 6m of us in the UK listen to a podcast each week. A major leap from 3.8m in 2016. The most compelling recent … Read morePodcasting, the voice and you
“One often contradicts an opinion when what is uncongenial is really the tone in which it is conveyed.” Frederich Nietsche This article is not just about the tone we employ, but about interpreting or misinterpreting what has been said, though our tone of voice can play a critical part in how what we mean to … Read moreYou’re twisting my words
“We have two ears and one mouth so we can listen twice as much as we speak” Attributed to two ancient philosophers: the founder of Stoicism, Zeno of Citium (BC c.335 to c.262) and Epictetus (AD55 – c.135), one of its advocates. Whichever one of them it was, their words seem as relevant today as … Read moreAre you listening actively?
‘Do you mean that you think you can find out the answer to it?’ said the March Hare. ‘Exactly so,’ said Alice. ‘Then you should say what you mean,’ the March Hare went on. ‘I do,’ Alice hastily replied; ‘at least — at least I mean what I say — that’s the same thing, you … Read moreConversational styles