Well-constructed questions are essential in successful business development. We need to pay close attention to the language we use in our questioning and the language used by the client in response to these questions; they can give us valuable clues. As mentioned in my article on active listening, questions and listening are inextricably linked. Exploratory … Read moreForm your questions (and outcomes) well
Podcasts are not new. They have been around for 15 or more years. Originally borrowing much from radio formats, they now have their own individual identities. Pronounced dead several years ago by many in the new technology sector (I was never convinced) it has recently enjoyed a major resurgence. When YouTube burst on the scene … Read morePodcasting, the voice and you
With Christmas fast approaching and millions of people continuing to celebrate the birth of a religious leader more than two thousand years ago, my thoughts turn to what for me are the essential characteristics of a great leader in the 21st Century. Many people in the UK appreciated Labour party leader, Jeremy Corbyn’s pledge, on … Read moreListening, versatility and a kinder leadership
“One often contradicts an opinion when what is uncongenial is really the tone in which it is conveyed.” Frederich Nietsche This article is not just about the tone we employ, but about interpreting or misinterpreting what has been said, though our tone of voice can play a critical part in how what we mean to … Read moreYou’re twisting my words
“We have two ears and one mouth so we can listen twice as much as we speak” Attributed to two ancient philosophers: the founder of Stoicism, Zeno of Citium (BC c.335 to c.262) and Epictetus (AD55 – c.135), one of its advocates. Whichever one of them it was, their words seem as relevant today as … Read moreAre you listening actively?
‘Do you mean that you think you can find out the answer to it?’ said the March Hare. ‘Exactly so,’ said Alice. ‘Then you should say what you mean,’ the March Hare went on. ‘I do,’ Alice hastily replied; ‘at least — at least I mean what I say — that’s the same thing, you … Read moreConversational styles