Form your questions (and outcomes) well


As mentioned in my article on active listening, questions and listening are inextricably linked.  Exploratory questions tend to be open because they are more likely to encourage detailed answers and provide you with the information you need to uncover from your client. Given that the primary focus of this article is questioning, a good starting …

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Conversational styles


‘Do you mean that you think you can find out the answer to it?’ said the March Hare. ‘Exactly so,’ said Alice. ‘Then you should say what you mean,’ the March Hare went on. ‘I do,’ Alice hastily replied; ‘at least — at least I mean what I say — that’s the same thing, you …

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